FAQ

Creating an account is fast. Tap Sign Up, provide your name, email, date of birth and password, and confirm you’re 21 or older. When prompted, enter the welcome code NEW to receive 2,000 Loyal Coins (LC) and 2.5 Royal Rubies (RR). Note: the welcome code must be entered at registration and the bonus requires account verification before redemption — a verified account ensures full access to bonuses and withdrawals. After registering you’ll receive an email to confirm your address. Some promotions, including no-deposit credits, are subject to country restrictions and are not available to players in Idaho or Washington. If you run into any issues during sign-up, use live chat for the quickest help or email support@loyalroyalcasino.com.

Loyal Royal Casino offers several reward types: a No Deposit Welcome Bonus (NEW), a First Purchase Match (20K15R), Daily Wheel Spin rewards, social media offer codes, tournaments, and mail-in bonuses. The First Purchase gives a 300% match (example: up to 20,000 LC and 15 RR on a $4.99 purchase using 20K15R). Daily rewards are automatic on login; social offers appear on Facebook, TikTok, and X and require manual opt-in. Mail-in bonuses and tournament prizes provide additional LC and RR. Royal Rubies generally require at least one wager before redemption and some promotions may have a 20x redemption requirement. Country rules apply (no Idaho/Washington), and players must be 21+. Always read the specific terms on each promotion before claiming, as minimums, caps, and redemption limits can vary.

No-deposit offers are credited without a purchase after you register and verify your account. The current no-deposit welcome code is NEW (2,000 LC + 2.5 RR). To activate it, enter the code during registration and complete verification when requested. Royal Rubies linked to no-deposit offers must be wagered at least one time before they’re eligible for cash redemption. Some no-deposit credits may still carry additional redemption or contribution rules, so check each offer’s terms. No-deposit promotions are limited by location — not available in Idaho or Washington — and require players to be 21+. Keep an eye on Loyal Royal’s social channels for timed free-credit offers and unique promo codes.

Loyal Royal accepts MasterCard and Visa for deposits and purchases, and operates in USD. Withdrawals require account verification and are processed according to the casino’s payout procedures; always verify your account early to avoid delays. The minimum redemption amount is 50 Royal Rubies and the maximum cashout per transaction is 5,000 Royal Rubies. Taxes apply to withdrawals of 5,000 Royal Rubies or more. If you experience a declined card or a delayed transfer, check your bank’s restrictions, confirm card details, and contact support via live chat or support@loyalroyalcasino.com for assistance.

Loyal Royal credits bonuses as Loyal Coins (LC) and Royal Rubies (RR). Royal Rubies must be wagered at least once before cashing out; some promotions add higher redemption requirements (for example, up to 20x). Wagering contribution is generally applicable to all available games, with primary focus on slots and video poker variants. To calculate effective playthrough, multiply the bonus amount by the stated wagering factor, then play eligible games until the requirement is met. Always read the specific terms that accompany each bonus: minimum deposit, eligible games, expiration time, and maximum cashout limits can affect how quickly you can convert bonus funds to withdrawable balance.

Yes. Games from Gameplay Interactive and Pragmatic Play are optimized for modern mobile browsers on iOS and Android. No app download is necessary: open Loyal Royal Casino in your device browser, sign in, and access slots, video poker, daily spins and account features. If a game is unresponsive, clear your browser cache, ensure your OS and browser are up to date, and try again. For persistent problems, contact live chat.

Loyal Royal features a range of slot titles and video poker variants supplied by trusted studios like Gameplay Interactive and Pragmatic Play. You’ll find progressive-style games, classic slots, and video poker options with varied volatility and RTPs. For a full breakdown of game categories, mechanics, and highlights, read our in-depth review on the main site.

Loyal Royal operates under applicable gaming regulations and follows industry-standard fairness practices. Games are provided by reputable software partners that use certified random number generators. You can find licensing and regulatory details in the site footer and the Terms & Conditions page; if you need clarification on auditing or certification, contact support and they’ll point you to the documentation.

Before withdrawing or accessing certain features, Loyal Royal requires full verification: photo ID (passport or driver’s license), proof of address (utility bill or bank statement), and Social Security Number (SSN) where applicable. Verification exists to protect accounts, prevent fraud, and comply with financial regulations. Submit clear copies through the secure upload process in your account. Turnaround times vary, but providing all documents at once speeds approval. If anything is unclear, live chat can confirm the exact documents needed.

If a game won’t load or features behave oddly, try these quick fixes: refresh the page, clear your browser cache, disable browser extensions, test a different browser or device, and ensure your internet connection is stable. For card declines, confirm your billing address and card limits. When issues persist, use live chat for instant help or send an email to support@loyalroyalcasino.com with screenshots and device details so agents can investigate.

Loyal Royal encourages responsible play. You can manage your account through available controls such as deposit limits, session reminders, and self-exclusion tools — find these settings in your account dashboard or ask support to assist. If gambling is causing stress, reach out to support and consider third-party organizations that specialize in problem gambling for confidential help and resources. Security, privacy, and fraud prevention are taken seriously: account monitoring, encrypted transactions, and secure document handling protect players. If you notice suspicious activity on your account, contact support immediately. Play with awareness, set limits, and enjoy the experience responsibly.